20+years leading technology
800+applications supported at merger peak
$3B+annual revenue supported by one platform
$10M+cut from one tech business plan
48 hrsscaffold to production AI platform
2PE-backed CEOs reported to
✓ Every figure on this page traces to board reporting, project records, or system telemetry. Verification before publication is the operating habit.
Era III · 2023-Present
The AI-Native Executive
Running technology for a PE-backed laboratory network, and proving in production what a single AI-leveraged senior operator can deliver.
- Cut annual technology spend nearly in half, from ≈$3MM to ≈$1.5MM, while expanding capability; ITSM best practices ($100K+/mo in savings) were one component of that reduction.
- Won board approval for the company technology roadmap; delivered order-to-cash automation, an enterprise data warehouse, company-wide analytics, and real-time lab scoreboards.
- Runs SC Labs technology with a team of 15 and three core supporting vendors; separately led a 50+ member development and engineering organization at Chorus Compliance, a digital SOP management platform for highly regulated industries.
- Shipped a production AI agent platform for executives: scaffold to SSO-gated production in ≈48 hours, with 10 governed data sources (read-only) in week one. Role-based access, least-privilege connectors (credentials never pass through the model), and a "blessed metrics" layer keep AI answers matched to board reporting to the penny.
- Automated 70-80% of the monthly 118-worksheet board reporting package; the back-test reproduced 98.49% of 1.48M cells exactly and the trial balance ties to the general ledger to the penny.
- Reversed a build-vs-buy: brought the outsourced BI function in-house by reproducing the vendor's flagship revenue report within rounding (mid-five-figure annual savings), replaced a paid monitoring SaaS with a self-built SLO/error-budget platform now used by the whole engineering team, and redirected a proposed six-figure CRM redesign toward process and governance fixes first.
- Stood up the company's first cloud security monitoring: daily CloudTrail and GuardDuty review across all enabled regions, with AI-generated executive summaries.
- Owns the AI strategy pages of the board deck; runs multi-agent adversarial verification before numbers ship to leadership; one 29-agent pass on a board deck surfaced 8 real defects before presentation.
- Production rigor: proved a silent data-loss bug with replay-level attribution and fixed it same-day; a pre-go-live audit of a systems integrator's Salesforce build caught 3 deploy-day blockers before launch.
Era II · 2017-2023
The Zero-to-Scale Operator
Building technology organizations from nothing inside venture math, where every dollar of the plan is challenged.
- Built and staffed the entire technology organization (application development, infrastructure, security, and integration) supporting hyper-growth, 400+ employees, and a strategy built for year-over-year doubling.
- Re-engineered the initial technology business plan, saving $10M+ in planned technology cost.
- Delivered a BI platform across Salesforce, Sage, and a custom-built veterinary patient information management system (PIMS) on Azure + Power BI, including AI/ML models predicting no-shows and cancellations and a health-timeline view aiding veterinary diagnostics.
- Standardized the hospital technology stack and built a repeatable onboarding model for de novo and acquired locations.
- Founded the firm in 2012 and led it full-time from 2017 to 2019: set corporate strategy and negotiated partnerships with Microsoft Azure, Amazon AWS, and Oracle Cloud for customer SaaS and PaaS implementations.
- Stayed hands-on during the full-time years: architected and developed custom software for customer integrations while recruiting the delivery team and running operations.
- The firm operates independently today, with a largely offshore delivery team serving long-term clients and an AI platform product line incubated under it; his involvement is at the board and product-strategy level.
Era I · 1998-2017
The Enterprise Foundations
Seventeen years at Ricoh/IKON, a Fortune Global 500 with 25,000+ employees, rising from web platforms to global technology leadership. Before that he built a startup ISP, network and datacenter included.
- Led Oracle WMS implementation across five distribution centers with real-time GPS, last-mile delivery, and 3PL integration.
- Cut operational costs 28% through Six Sigma and LEAN, leveraging Oracle Cloud, Salesforce, and intelligent automation.
- Delivered 100+ enterprise software projects, with $9.5M+ ROI in FY15/16 alone.
- Led the Oracle EBS "OnePlatform" consolidation through the IKON/Ricoh merger within a $40M budget; his 75-analyst organization supported 800+ applications at peak and 20,000+ employees on Oracle.
- Built the custom .NET CRM ("OnTarget") that served the national sales force for a decade before Salesforce replaced it, then led that Salesforce migration.
- Ahead of the curve: shipped an intelligent service-request application and automated meter-read telemetry from field devices straight into Oracle billing, rules-based automation years ahead of its time.
- Built the team behind IKON Online, the global customer-facing eCommerce platform supporting $3B+ in annual revenue.
- Led SOX 404 and PCI compliance for customer-facing commerce: datacenter hardening, penetration testing and remediation, full-stack monitoring.